Guest user Created: Jan 31, 2018 Last commented: Jan 31, 2018

Starting ISO 20000 implementation

ITIL & ISO 20000

If you have to guide a IT Client to prepare for obtain his ISO 20K certification, You must have to select a business service and apply the instrument for evaluate it? or you must have to evaluate ALL their business services in order to assess them for the Certification?&quest;

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Branimir Valentic Jan 31, 2018

Can you help us to define what is the most convenience strategy to guide our IT Client?

Answer:
Decision to implement ISO 20000 (and reasoning behind it) as well as management commitment are - must have before you start your work. Scope is one of the first issues you will face. Here is the article that can help " How to define the scope of the SMS in ISO 20000" https://advisera.com/20000academy/blog/2015/06/02/how-to-define-the-scope-of-the-sms-in-iso-20000/
Scope will direct your activities, but this article can help you organize for the implementation (and see where assessment, GAP analysis or internal audit fits) "12 steps for ISO 20000 implementation" https://advisera.com/20000academy/blog/2016/09/06/12-steps-for-iso20000-implementation/
And, here is GAP analysis too l you can use "ISO 20000 Gap Analysis Tool" https://advisera.com/20000academy/itil-iso-20000-tools/iso-20000-gap-analysis-tool/

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Jan 30, 2018

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