Guest user Created: Aug 17, 2021 Last commented: Aug 18, 2021

Internal Audit

This is my first time doing an internal audit on "sales and marketing". I feel like our company doesn't have a sales and marketing department. How should I go about doing an internal audit for a department that doesn't get used?

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Carlos Pereira da Cruz Aug 18, 2021

I don’t know if I understand your question correctly.

ISO 9001:2015 doesn’t mention departments and has no requirements regarding marketing. So, why are you auditing sales and marketing, if you don’t have that working in your organization? ISO 9001:2015 mentions processes, not departments. Why don’t you audit processes? About sales, use ISO 9001:2015 clause 8.2.

Another possibility is that your organization has not yet implemented a quality management system. If that is the case, consider doing a gap analysis:

Free Gap Analysis Tool - https://advisera.com/9001academy/iso-9001-gap-analysis-tool/
Should you use a gap analysis in your ISO 9001 implementation? -https://advisera.com/9001academy/blog/2016/05/17/use-gap-analysis-iso-9001-implementation/

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Aug 17, 2021

Aug 18, 2021

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