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Internal Audit

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Guest user Created:   Aug 17, 2021 Last commented:   Aug 18, 2021

Internal Audit

This is my first time doing an internal audit on "sales and marketing". I feel like our company doesn't have a sales and marketing department. How should I go about doing an internal audit for a department that doesn't get used?
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Carlos Pereira da Cruz Aug 18, 2021

I don’t know if I understand your question correctly.

ISO 9001:2015 doesn’t mention departments and has no requirements regarding marketing. So, why are you auditing sales and marketing, if you don’t have that working in your organization? ISO 9001:2015 mentions processes, not departments. Why don’t you audit processes? About sales, use ISO 9001:2015 clause 8.2.

Another possibility is that your organization has not yet implemented a quality management system. If that is the case, consider doing a gap analysis:

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