Defining context of the organization

Answer:

There is no single answer to this question, but it is important to keep in mind the scope of the context consideration and that is quality management system. You need to consider all internal and external issues that may affect your QMS and your ability to achieve the objectives and increase customer satisfaction.

Internal issues or internal context includes organizational structure, organizational culture, condition of your equipment, competence of employees, etc. The external issues include relevant legislation, conditions on the market, actions of your competitors, and even the culture of the market where you place your products and services.

For more information, see:
- How to identify the context of the organization in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/