Defining context of the organization

Answer:

Context of the organization represents all internal and external issues that can affect the company's ability to achieve its quality objectives. Internal context includes organizational structure, culture, processes, etc, while external context includes culture of the market or the country in which the company operates, regulations, competitors, customers, suppliers, etc.

The standard does not require context of the organization to be documented, but you can document some part of it if you decide it is good for the company. In order to determine the context you can use SWOT or PEST analysis, or any other similar methodology, or you can arrange a brainstorming session with relevant people in your company and discuss the context.

For more information, see: How to identify the context of the organization in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/

These materials will also help you regarding the context:
- Book DISCOVER ISO 9001:2015 THROUGH PRACTICAL EXAMPLES https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundations Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/