Guest user Created: May 25, 2017 Last commented: May 25, 2017

Audit findings

Thank you very much for your unselfish dedication in helping everyone. May I request for your advice in relation to how to find ways so that as an auditor I can respectfully say to the top management that one major concern I found during my audit is that middle management is not so effective or cannot be as productive because the decision making is too much centralized on the top management. That management should give middle management the trust and right to decide on critical issues of the operation. Middle management should not be ceremonial manager who can only decide on personnel vacation leave and training approval. Thank you in advance for your kind support.

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Strahinja Stojanovic May 25, 2017

Answer:

When presenting nonconformities and concerns as a result of internal or certification audit, it is important to relate them to some requirement of the standard to make them have more impact. The situation you've pointed out is very interesting but there is no easy way to present such findings to the top management.

The requirement that you can reference to when prese nt these findings is from clause 5.3 where the top management should assign responsibility and authority for ensuring that the processes are delivering their intended outputs. This means that the process owner should have authority to make decisions within the process and he is responsible for the effectiveness of the process.

For more information, see: How to comply with new leadership requirements in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-comply-with-new-leadership-requirements-in-iso-90012015/

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May 25, 2017

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Audit findings

Audit findings

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