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Audit findings and definitions

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Guest user Created:   May 21, 2019 Last commented:   May 21, 2019

Audit findings and definitions

According to my knowledge, the Audit results are Non-Conformity, Opportunity for improvement, Observation, and Conformity but I am not sure. So, I want to confirm and the definitions of these results.
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ISO 9001 INTERNAL AUDITOR COURSE

Everything you need to perform the internal audit for the first time.

ISO 9001 INTERNAL AUDITOR COURSE

Everything you need to perform the internal audit for the first time.

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Carlos Pereira da Cruz May 21, 2019

Answer:
When an auditor performs an audit, he or she compares the reality with the audit criteria. If the reality is not according to the audit criteria, we have a Non-Conformity. If the reality is according to the audit criteria, we have a Conformity.
Even when the auditor identifies a Conformity he or she can also find, due to his experience, an Opportunity for Improvement. Some auditors also use word Observation.
Based on ISO 19011:2018 one can say that:
Non-Conformity – it is when an audit criteria, a requirement is not fulfilled
Conformity - it is when an audit criteria, a requirement is fulfilled

ISO 19011:2018 and ISO 9000:2015 do not have definitions either for Opportunity for Improvement or for Observations. Nevertheless ISO 19011:2018 states that the findings of an audit can lead to opportunities for improvement but onl y defines improvement. An activity to improve performance.
So, the evidence presented indicates that a requirement has been effectively implemented, but based on auditor experience and knowledge, the organization can take advantage of modifying its approach.

You can find more information about audits:
- Article - How to write a good ISO 9001 audit nonconformity? - https://advisera.com/9001academy/blog/2018/04/24/how-to-write-a-good-iso-9001-audit-nonconformity/
- [free course] ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/
- book - ISO Internal Audit: A Plain English Guide - https://advisera.com/books/iso-internal-audit-plain-english-guide/

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May 21, 2019

May 21, 2019