Role of quality department and management representative

Answer:

The standard does not prescribes roles and common processes for Quality Assurance department, but it is usual that this department manages the QMS, reports to the top management about performances of the QMS, conducts internal audits, helps with corrective actions, etc.

Management Representative is no longer a mandatory role in the QMS, so the standard does not have any specific requirements regarding the responsibilities and authorities of the MR (Management Representative). Usual responsibilities of the MR are:
- ensuring the QMS conforms to the standard;
- report on the performance of the QMS;
- coordinates regular activities related to the QMS.

For more information, see: What is the job of the quality management representative? https://advisera.com/9001academy/knowledgebase/what-is-the-job-of-the-quality-management-representative/