Evidences about organizational knowledge

Answer:
Can your organization evidence the determination of what knowledge is necessary for performing a function relevant for achieving process performance and/or products and services conformity?

Can your organization evidence how that knowledge is kept alive and is shared when needed? Can be a database, can be Work Instructions, can be reports, can be sharing information meetings.

Can your organization evidence actions to prevent knowledge loss? For example, today, I visited a company that realized that they had no one prepared to replace a manufacturing sector manager who in the meantime broke a leg at home. Are there other situations that should be identified and prevented?

Can your organization evidence the knowledge transmission when someone starts in a function?

Can your organization evidence routines to be aware of new knowledge? Subscription of technical magazines? Regular meetings with suppliers? Partnerships with customers and/or universities? Regular participation at seminars and conferences?

The following materials will provide you details with organizational knowledge:

- Article - How to manage knowledge of the organization according to ISO 9001
- https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- Article - How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
- [free course] ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/