Process vs procedure

- Training procedures.
- Procedures for customer satisfaction.
- Procedures for review by management.
I don't know whether I should distinguish between process and procedures. What would be ur answer if we substitute the word "Procedure" with "Process".

Answer
First – ISO 9001 has no mandatory requirement for any procedure – please consider the first link below.

Second – Attention! Process and procedure are two different things don’t use the words interchangeably. Please check the second link and the webinar on demand.

The following material will provide you information about process vs procedure:
- Article – List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
- ISO 9001:2015 process vs. procedure – Some practical exemples - https://advisera.com/9001academy/blog/2016/01/19/iso-90012015-process-vs-procedure-some-practical-examples/
- Free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/