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  • Vendor security clauses

    Please note that “relevant clauses”, and how they are written, will depend on the context of each organization (i.e., results of risk assessment and applicable legal requirements), so we do not recommend such an approach when developing your own agreements.

    In general terms, clauses to be considered would cover:

    • Right to audit
    • Notification about security breaches
    • Adherence to security practices
    • Response time to vulnerabilities
    • Demonstration of compliance
    • Management of supplier’s supply chain risks
    • Communication of changes
    • Maintenance of service levels

    For further information, see:

  • Question about BIA form

    Please note that included in your toolkit you have access to a video tutorial that can help you on how to fill out this document, using real-life examples of what you need to write.

    To access the tutorial, in your Inbox, find the email that you received at the moment of purchase - there, you will see a link that will enable you to access the video tutorial.

  • KPI requirements

    The key performance indicators are used to analyse if an the QMS objectives have been achieved, so if the sales department includes some quality objectives in its processes and is included in the QMS scope, then KPIs should be used to measure if the objectives were achieved.

    The following material will provide you more information:

    - How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
    - How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
    - Please check this free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/  - how to relate processes and objectives
    - Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
    - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

     

  • Define Locations if all staff are remote

    In terms of scope definition, you can state as location (company's headquarters) the home address of the founder / CEO of the company or the address of the office where the people accountable for the company can be found. You can define this address as the company's scope.

    Regarding the remote workers, normally you do not control the environment where they are, so these are kept out of the scope, and you treat remote access as a risk in your assessment.

    These articles will provide you a further explanation about defining scope:

  • Scope definition

    1 - We established customers are interested parties in the ISMS.  I understand that.  My question is: if you then share the underlying infrastructure, for example a physical server that is running a virtual machine that the MSP owns, and a virtual machine of the customer.  The MSP has a responsibility to the customer as defined in the contract to keep the virtual machine available that resides on that physical server.  Then as far as the MSP is concerned with regards to ISO 27001 the physical server will be within scope as it is MSP owned along with the virtual machine that resides on the physical host because it is MSP owned.

    This means the MSP has a physical host and a virtual machine that is in scope but the virtual machine that belongs to the customer is out of scope since it is only the MSP and not the customer that is looking for certification.  In addition, the MSP can’t be responsible for certifying all its customers.  So how do you define the Scope in this situation?  The customer virtual machine and MSP virtual machine on the same physical host are separated logically.   

    Answer:  In the scope, you need to state just that: that your scope covers your physical environment and the virtual environment controlled by the organization, and that virtual machines not controlled by the organization are not part of the scope. Additionally, you should inform how the VM that is no controlled by you are separated from your virtual environment.  

    To see how an ISMS scope document compliant with ISO 27001 looks like, please access this free demo: https://advisera.com/27001academy/knowledgebase/how-to-define-the-isms-scope/

    For further information, see:
    - Defining the ISMS scope if the servers are in the cloud https://advisera.com/27001academy/blog/2017/05/22/defining-the-isms-scope-if-the-servers-are-in-the-cloud/

    2 - I’ve also been looking at your Conformio product. The problem we have is given the nature of our business MSP / ISP; I think we would need some additional support more so than just email.  Some one that understands our business and who we can speak to ask questions. A combination between Consultant and your product.  Do you offer anything like this?  Would there be an opportunity to work something out with Advisera to achieve this that meets our needs?

    Thank you

    P.S: I found your book Secure and Simple along with your website very helpful and well written. So thank you for that.

    Answer: We provide one-on-one consultations with an expert who will help clarify any questions related to the implementation of ISO 27001 - this is not consulting, but through these consultations we transfer the know-how to our clients.

  • Question on ISO 27001

    First is important to note that ISO 27001 does not prescribe such a requirement about the restriction of user IDs. This information can be found in ISO 27002, a supporting standard that defines guidance and recommendations for implementation of ISO 27001 Annex A controls, and these are no mandatory and can be adopted at the discretion of each organization.

    Additionally, in the recommendations for implementation of control A.9.2.1, you can find that shared IDs may be permitted where they are necessary for business or operational reasons, and in such cases, this use should be approved and documented.

    Considering that, you can argue with your supplier that the use of shared accounts is possible without compromising ISO 27001 compliance, provided it is specifically approved and documented, but please note that the provider may have a business or legal reason to define this specific rule in its policy about no shared IDs and may not be allowed to open any exceptions. In this case it is your decision to accept this condition or do not make deal with this provider.

    As an alternative, you can open an email address in a specific name to which the supplier will send service tickets, and then automatically forward all received emails to service email.

    These articles will provide you a further explanation about ISO 2700e and access control:
    - ISO 27001 vs. ISO 27002 https://advisera.com/27001academy/knowledgebase/iso-27001-vs-iso-27002/
    - How to handle access control according to ISO 27001 https://advisera.com/27001academy/blog/2015/07/27/how-to-handle-access-control-according-to-iso-27001/

  • Assessing quality system

    Where you start assessing your quality system will depend on what you currently have in place. If you already have a management system documented, that meets the requirements, for example, of ISO 9001 or ISO 13485, then you would perform a gap assessment against the requirements of ISO 17025.

    I suggest you start with the project plan. You can download a free Project Plan for ISO 17025:2017 implementation at https://info.advisera.com/17025academy/free-download/project-plan-for-iso-17025-implementation. The ISO 17025 toolkit has an Internal Audit checklist that can be used for this purpose. You can preview it from https://advisera.com/17025academy/iso-17025-documentation-toolkit, under “Performance and Evaluation”. It is also available for separate purchase.
    For more information on ISO 17025 requirements, download the free whitepaper Clause-by-clause explanation of ISO 17025:2017 at https://info.advisera.com/17025academy/free-download/clause-by-clause-explanation-of-iso-17025

  • Holding data

    UK is no longer part of the EU so it has the Data Protection Act 2018 and the UK GDPR which is almost identical to the EU GDPR. I suggest you follow the ICO guidelines, which is the UK Data Protection Authority for transfers of data because many steps to implement will depend on the country where data are stored or processed. You will need to apply UK GDPR to data processing worldwide.

    If you need to know more about how to transfer data in third countries under the EU GPDR here you can find more information:

    You can also consider enrolling in this free online training EU GDPR Foundations Course: https://advisera.com/training/eu-gdpr-foundations-course/

  • Examples of Risk Management

    Have a look at a previous reply for an approach that applies to all situations - Implementing Risk clause in food testing laboratory at https://community.advisera.com/topic/implementing-risk-clause-in-food-testing-laboratory/. 
    Also feel free to join the next webinar How to manage risks in laboratories according to ISO 17025, or download a recording from https://advisera.com/17025academy/webinars.  Here some specific examples are covered, using the Advisera Risk Register. The ISO 17025 Advisera Toolkit preview at https://advisera.com/17025academy/iso-17025-documentation-toolkit/; includes a procedure and registry for Risks.

    You can also download a helpful diagram, Diagram of the ISO 17025 Risk Management Process, which will show you the steps in the ISO 17025 risk management process. The diagram presents:
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