Search results

Home / Search

Category:
Select
Select

11269 results

Guest

Guest

Create New Topic As guest or Sign in

HTML tags are not allowed

Select

Assign topic to the user

  • ISO 17025 audit

    You said:

    I know "what" to look out for, but not "how" to or "who" to."

    For clarity, the “what to look at for” are the audit criteria and in this case any ISO 17025 mandatory as well as additional laboratory defined requirements for calibrations. These are clause 6.4 and 6.5 requirements of ISO 17025.

    To answer how to go about it and who the auditee is, you need to identify what documented information exists within the management system – all polices, plans, processes, and procedures which have been put in place. Using an ISO  17025 audit checklist firstly record whether mandatory documentation is in place. Secondly read through the documentation and determine how the laboratory documents their approach to support a requirement and or policy. Look for objective evidence to see that what is stated as done is in fact being done. In each case documentation should clearly define responsibilities. These are the personnel which should be interviewed during the audit (the auditee) and asked to provide evidence against the audit criteria. For example there is a mandatory need for calibration programme (ISO 17025 6.4.7) . Ask to see the programme, select a few items from the list and call for the calibration certificates as evidence of the programme working. Also look for evidence that the programme is reviewed and adjusted as necessary in order to maintain confidence in the status of calibration. For example, if there was a nonconformance raised or risk identified about lack of calibration or the external calibration interval, the programme should reflect that.  Find out if the laboratory specifies their review period and if so, assess whether that review period is complied with. If they do specify the review period, best practice is at least yearly or before / after management revied as required to keep the program active

    The following will provide more information for you on Auditing and ISO 17025:
    The White paper (free for download) How to perform an internal audit using ISO 19011 at https://info.advisera.com/free-download/how-to-perform-an-internal-audit-using-iso-19011
    The article ISO 17025 technical internal audit: The basics at https://advisera.com/17025academy/blog/2020/11/10/iso-17025-technical-internal-audit-the-basics/
    The ISO 17025 document template: Internal Audit Procedure at https://advisera.com/17025academy/documentation/internal-audit-procedure
    The Five Internal Audit Procedure appendices Internal Audit Program, Internal Audit Checklist, Audit Nonconformity Report, Internal Audit Process Checklist and Internal Audit Report are available separately from the procedure link above; or included in the toolkit for preview and purchase.

  • 27001 query

    From the provided requirement, a risk assessment covering specifically the payment services is enough to fulfill it. Depending upon where this process is performed, you may also consider risks related to supplier management (e.g., the payment process is performed using a cloud service provider).

    For further information, see:

    • ISO 27001 Risk Assessment, Treatment, & Management: The Complete Guide https://advisera.com/27001academy/iso-27001-risk-assessment-treatment-management/

    • Audits and MDR - Internal Audit Requirements

      Yes, you can conduct in-house audits using our internal audit package.

      The only requirement is that your internal auditor(s) comply with competence requirements established by your organization. Normally, those requirements are:

      • Auditor(s) know the audit criteria (the management standard)
      • Auditor(s) know good auditing practices
      • Auditor(s) should not audit their own work to ensure independence (please check ISO 9000:2015 definition 3.13.1 where one can read that an audit is “ a systematic, independent, and documented process.) 

      Usually, organizations translate these requirements into something that can be evidenced like doing an internal audit course and passing an exam.

      Internal auditors don’t need to be professionals approved by a third party, they just have to comply with competence requirements. Of course, if your company requirements say that internal auditors must be approved by a third party, and must have at least 100 hours of audit experience, then that is the benchmark to abide by.

      The following material will provide you with information about audits:

    • GDPR in Sweden

      1. How is GDPR implementation in Sweden different from Germany? We do not all differences. Our focus is the field of customer journey.

      The legislation is overall the same, however, you must check the local laws and regulations related to personal data archiving (like financial data, HR data), mandatory reporting, etc. But GDPR is the same.

      2. Which client data are publicly available in Sweden but not in Germany?

      Public available personal data, although public, is still personal data and protected by GDPR. According to Article 14 GDPR - Information to be provided where personal data have not been obtained from the data subject if you collect personal data from public sources, each processing needs a clear purpose, a legal ground for processing, and the data subject must be informed about the processing, the controllers involved in the processing, the personal data categories that are being processed, the purpose of processing and associated legal grounds for the processing, other processors involved and their roles, retention policies for personal data and about their rights related to personal data. At Advisera, we have some great privacy notice templates, part of our EU GDPR Documentation Toolkit, link below.

      3. Which data can be tracked, e.g. client behavior, websurfing habits etc.?

      Tracking of personal data is the processing of personal data, so you need a purpose (why do you want to track personal data), a legal ground for processing (I recommend Consent for processing operations involving personal data tracking), you need to establish the categories of personal data that are being monitored (applying at the same time the principle of data minimization, as it is described in Article 5 GDPR - Principles relating to the processing of personal data, para 1.c), to establish a retention policy according to GDPR Article 5.1.e and to ensure the security of personal data.

      4. Are there differences in cookie policy?

      The cookie policy is a document that demonstrates that you respect the requirement of transparency as described in GDPR Article 5.1.a, and in this document, you need to outline who are the data controllers, the personal data processed by each cookie, the purpose of processing, to whom the data is transferred and why and how the data subject can withdraw consent. In this respect, there shouldn’t be any differences in how the cookie policy looks. We have a great Cookie Policy template, part of our EU GDPR Documentation Toolkit, link below.

      Please also consult these resources:

    • Asset Owner

      First is important to note that ISO 27002 is not mandatory to implement ISO 27001, it only provides guidance to support the implementation of controls from ISO 27001 Annex A.

      Considering that, the main role of an asset owner is to ensure his asset is properly protected, and in some cases, he will not perform security activities by himself but needs to ensure these activities are performed.

      In the case of the laptop, by "User" we mean the "Person who is using the laptop", and if an auditor questions your choice of this role as the asset owner, you need to show evidence to the auditor about who performs the security activities he asks for and how the laptop user ensures it is performed.

      For example, to ensure information availability, the person using the laptop may require backup copies to be created, and needs to ensure backups are being performed and to do that this person may require testing the backup media by asking for the restoration of specific files.

      For further information, see:

    • Key Risk Management Plan template

      I’m assuming that by “Security Risk Management Plan” you mean for planning how to implement risk treatment.

      Considering that, in your toolkit, there is a Risk Treatment Plan template where you can define what needs to be done to implement risk treatment. You can find this template in folder 07 Implementation Plan.

      For further information, see:

    • Risk based calculation

      ISO 27001 does not prescribe how to calculate risks, so organizations can adopt the approach that better suits their needs. 

      Considering that, please note that the most commonly used approach is the asset-threat-vulnerability, which does not use only physical assets, but also, information, data, services, and other kinds of assets, where risks are determined according to their impacts related to information Confidentiality, Integrity, and Availability.

      For further information, see:

      In this article you will find information about:

      • Main steps in risk management
      • Risk assessment methodology
      • Risk assessment
      • What to use instead of an asset-based approach for ISO 27001 risk identification

      • Inquiry

        ISO 27001 does not prescribe controls hierarchy to be implemented, so large majority of companies do not differentiate between high and low level controls. We also do not recommend this approach because it only creates an overhead.

        Although ISO 27001 does not specify this, you could apply "high-level" and "low-level" concept to policies - the top-level Information Security Policy could be considered as a "high-level" policy because it defines security rules for a whole company, whereas a "low-level" policy could be Backup policy because it defines security rules for only one part of the company.

      • ISO 27001 EA Codes

        I’m assuming that by EA Codes you mean the codes for ISO Certification Scope.

        Considering that, EA Codes are not used or required by ISO 27001. They are used by certification bodies during the certification process to identify the main business activity related to the certification scope.
Page 42-vs-13485 of 1127 pages

Didn’t find an answer?

Start a new topic and get direct answers from the Expert Advice Community.

CREATE NEW TOPIC +