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ISO 9001 and the training matrix

I start with clause 5.3 about roles, responsibilities and authorities.

For each role I list the relevant activities performed. Then, for each activity I ask:

What kind of training is needed to be able to be competent?
What kind of experience is needed to be able to be competent?
Now, I’m prepared to build a training matrix

Then, for each role I ask direct manager or supervisor to evaluate present competency based on opinion, process performance, costs, complaints and internal audits. Any lack of competence must be treated through an action that can be included in the annual training plan. That plan can be updated following decisions made after monthly or quarterly performance monitoring reviews.

The following material will provide you more information about training and competence:

- Article - How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
- Please check in this free webinar on demand how the process approach can be used to determine training needs - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
- Free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book – (where I use the process approach and explain the development of competence requirements) - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
 

Environmental management system and internal audits

An internal auditor must have knowledge about good auditing practices. Normally, that can be evidenced through a training certificate.

An internal auditor compares reality with audit criteria. What are audit criteria? The standard, ISO 14001:2015, and internal procedures, instructions and rules. Normally, that can be evidenced through a training certificate about the standard and through the preparation of a checklist about the internal rules.

Organizations have authority to determine their particular requirements for internal auditors. So, they can add other requirements like experience, knowledge about a particular economic sector, like legislation, or other.

- What competences should an ISO 14001 internal auditor have? - https://advisera.com/14001academy/blog/2016/07/04/what-competences-should-an-iso-14001-internal-auditor-have/
- Enroll for free in ISO 14001:2015 Internal Auditor Course - https://advisera.com/training/iso-14001-internal-auditor-course/
- Enroll for free in this course – ISO 14001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/
- Book – The ISO 14001:2015 Companion - https://advisera.com/books/the-iso-14001-2015-companion/

ISO 14001 / Paper Recycling in ISO 14001 - Is it a requirement?

You will not find an explicit requirement in ISO 14001:2015 to recycle paper. Your organization generates paper as a residue, an environmental aspect. Then, your organization should determine the environmental impact resulting from present destination of that paper as a residue. According to your organization’s assessment of the relevance of that environmental impact, a decision has to be made about the need to improve, or not, that environmental impact.

An auditor can always argue that not recycling paper will be against the pollution prevention commitment in the environmental policy (please see definition 3.2.7 in ISO 14001:2015 and this article - How ISO 14001 can improve recycling performance - https://advisera.com/14001academy/blog/2019/03/27/how-iso-14001-can-improve-recycling-performance/ ).

The following material will provide you more information about environmental aspects and impacts:

- Environmental aspect identification and classification - https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/environmental-aspect-identification-and-classification/
- Free webinar - Free webinar - ISO 14001: Identification and evaluation of environmental aspects - https://advisera.com/14001academy/webinar/iso-14001-identification-and-evaluation-of-environmental-aspects-free-webinar-on-demand/
- Enroll for free in this course – ISO 14001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/
- Book – The ISO 14001:2015 Companion - https://advisera.com/books/the-iso-14001-2015-companion/
 

Course supporting material

First of all, sorry for this inconvenience.

The corresponding article for ISMS is "8 criteria to decide which ISO 27001 policies and procedures to write" https://advisera.com/27001academy/blog/2014/07/28/8-criteria-to-decide-which-iso-27001-policies-and-procedures-to-write/

Supporting documents are:
-  List of mandatory documents required by ISO 27001 (2013 revision) https://advisera.com/27001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-27001-2013-revision
- Seven steps for implementing policies and procedures https://advisera.com/27001academy/knowledgebase/seven-steps-for-implementing-policies-and-procedures/

Emergency Response Procedure Training

ISO 14001:2015 does not prescribe storage / archive time for training records. Unless legislation or contracts with customers or other interested parties (like insurance companies) prescribes a specific time, I recommend organizations to keep records for a minimum of four years to ensure that relevant records are kept during a certification three-year cycle.

The following material will provide you more information about records:

- Article - ISO 14001 Control of Records - https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/iso-14001-control-of-records/
- Enroll for free in this course – ISO 14001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/
- Book – Managing ISO Documentation: A Plain English Guide - https://advisera.com/books/managing-iso-documentation-plain-english-guide/

Context of organization and risks and opportunities

Normally, organizations keep a risk register that list risks and opportunities without mentioning related internal and external issues.

Some organizations use a column in the risk register where they include the trigger events that can contribute to a risk or an opportunity.

The following material will provide you more information about risks and opportunities:

- How to address risks and opportunities in ISO 9001 - https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- Please check this free webinar on demand - Free webinar – How to implement risk management in ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-implement-risk-management-in-iso-90012015-free-webinar/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

EMS

Consider the lifecycle of your products and services. For example, I worked with a company manufacturing machines and equipment. They outsourced metal surface treatment and painting. Those are examples of outsourced processes that the organization considered having relevant environmental impacts.

Identify your organization’s outsourced processes and determine environmental aspects and impacts and assess them.

The following material will provide you more information about aspects and impacts:

- Article - 4 steps in identification and evaluation of environmental aspects - https://advisera.com/14001academy/knowledgebase/4-steps-in-identification-and-evaluation-of-environmental-aspects/
- Environmental aspect identification and classification - https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/environmental-aspect-identification-and-classification/
- Free webinar - Free webinar - ISO 14001: Identification and evaluation of environmental aspects - https://advisera.com/14001academy/webinar/iso-14001-identification-and-evaluation-of-environmental-aspects-free-webinar-on-demand/
- Enroll for free in this course – ISO 14001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/
- Book – The ISO 14001:2015 Companion - https://advisera.com/books/the-iso-14001-2015-companion/
 

ISO 9001 INTEGRATED MANAGEMENT SYSTEM

You wrote that quality and safety exist in a previous version. If you check the last version of each standard you will see that they have the same structure, High-Level Structure, something that helps a lot management systems integration.

The following material will provide you information about management systems integration:

- How to integrate ISO 45001 with ISO 9001 and ISO 14001 - https://advisera.com/45001academy/blog/2018/09/12/how-to-integrate-iso-45001-with-iso-9001-and-iso-14001/- How to integrate ISO 14001 and ISO 9001 - https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/how-to-integrate-iso-14001-and-iso-9001/- Free webinar – How to integrate ISO 9001:2015 and ISO 14001:2015 - https://advisera.com/9001academy/webinar/how-to-integrate-iso-90012015-and-iso-140012015-free-webinar-on-demand/

ISO 45001 / Upgrade from OHSAS 18001 to ISO45001

The new ISO 45001 standard does not have many mandatory procedures, and in fact most of the documented information required for the standard is composed of records. That being said, if you find a procedure that you have in place to be useful, even if it is not required for the new ISO 45001 standard, then you should keep that procedure. What is a valuable activity is to go through any procedures that are not required and determine fi they are of value; if not then get rid of them.

One other thing to note, although the standard uses the term documented information to mean both procedures and records it is not mandatory for you to change your terminology. Don’t confuse people by changing from the terms procedure and records if that is what they understand.

You can find out more about the required documentation in the whitepaper: Checklist of Mandatory Documentation Required by ISO 45001, https://info.advisera.com/45001academy/free-download/checklist-of-mandatory-documentation-required-by-iso-45001

Locating a nonconformity

If the machine was programmed to reject bad parts, we can conclude that the machine is a monitoring and measuring resource. Is that resource calibrated? Was that resource tested for suitability? If the problem is about calibration, I would use clause 7.1.5. If the problem is about not testing suitability, is about not validating the use of the machine, I would use clause 8.5.1 b). 

- Article - Seven Steps for Corrective and Preventive Actions to support Continual Improvement - https://advisera.com/9001academy/blog/2013/10/27/seven-steps-corrective-preventive-actions-support-continual-improvement/
- Article - How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- Enroll for free in ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/
- Book – Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/