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Scope of stage 1 certification audit
... 5 process vs. procedure â Some practical examples https://adv isera.com/9001academy/blog/2016/01/19/iso-90012015-process-vs-procedure-some-practical-examples/
The organization needs to determine what should be monitored and measured, as well as the methods and frequency of monitoring and measuring activities. The standard does not explicitly requires that every process has monitoring and measuring but it can be beneficial in order to monitor performance of the processes. For more information, see: Analysis of measuring and monitoring requirements in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/analysis-of-measuring-and-monitoring-requirements-in-iso-90012015/ -
Continual vs continuous improvement
I am currently puzzled with the difference between continual and continuous improvement. I have asked the same to some experts at my premises and this is my current understanding. -
Surveillance audits
... ce visits vs. certification audits https://advisera.com/27001academy/knowledgebase/surveillance-visits-vs-certification-audits/
These materials will also help you regarding audits:
- Preparing for ISO Certification Audit: A Plain English Guide https://advisera.com/books/preparing-for-iso-certification-audit-plain-english-guide/
- ISO Internal Audit: A Plain English Guide https://advisera.com/books/iso-internal-audit-plain-english-guide/
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/ -
Risk assessment
... alitative vs. quantitative risk assessments in information security: Differences and similarities https://advisera.com/27001academy/blog/2017/03/06/qualitative-vs-quantitative-risk-assessments-in-information-security/
These materials will also help you regarding Risk assessment:
- Book ISO 27001 Risk Management in Plain English https://advisera.com/books/iso-27001-annex-controls-plain-english/
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/ -
Standards ISO 17799 and ISO 27001
... ISO 27001 vs. ISO 27002 https://advisera.com/ 7001academy/knowledgebase/iso-27001-vs-iso-27002/
These materials will also help you regarding Information security controls:
- ISO 27001 Annex A Controls in Plain English https://advisera.com/books/iso-27001-annex-controls-plain-english/ -
ITIL V3 vs. ITIL 2011
What is difference between ITIL V3 and ITIL 2011 Foundation Certificates? -
ISO 27018
Answer: For more information about ISO 27018, I suggest you to take a look at this article:
- ISO 27001 vs. ISO 27018 – Standard for protecting privacy in the cloud https://advisera.com/27001academy/blog/2015/11/16/iso-27001-vs-iso-27018-standard-for-protecting-privacy-in-the-cloud/
We also have a toolkit which covers the specific recommendations of ISO 27018. You can take a look at a free demo of this toolkit to get more information at this link: https://advisera.com/27001academy/iso-27001-iso-27017-iso-27018-cloud-documentation-toolkit/
You just need to scroll down the screen a little to find the free demo tab. -
Information security certifications
1 - what is a different between ISO 27001 vs CISA -
ISO 27001 and NIST CSF
... .. use the NIST SP800 series of standards for ISO 27001 implementation https://advisera.com/27001academy/blog/2016/05/02/how-to-use-the-nist-sp800-series-of-standards-for-iso-27001-implementation/
- ISO 27001 vs. ISO 27032 cybersecurity standard https://advisera.com/27001academy/blog/2015/08/25/iso-27001-vs-iso-27032-cybersecurity-standard/ -
GAP Analysis
Answer:
Customer facing services are explained in the following article:
ITIL Customer-facing vs. supporting services https://advisera.com/20000academy/blog/2014/05/27/itil-customer-facing-vs-supporting-services/
Additionally, I think that this article can help you with your concerns related to the customer facing services:
How ITIL can help reduce the gap between customers and the IT department https://advisera.com/20000academy/blog/2016/06/28/how-itil-can-help-reduce-the-gap-between-customers-and-the-it-department/
By supporting technology I assume you mean tool that is used for IT Service Management (ITSM). Please check the articles to get further information
5 things to beware of when selecting an ITSM tool :https://advisera.com/20000academy/blog/2016/03/08/5-things-to-beware-of-when-selecting-an-itsm-tool/
Free tools for ITSM – supporting IT Service Management for zero tool cost https://advisera.com/20000academy/knowledgebase/free-tools-for-itsm/
Regarding processes and their assessment - there are two issues. Firstly, you can measure GAP between existing processes and ITIL recommendations. ITIL GAP Analysis tool (https://advisera.com/20000academy/itil-iso-20000-tools/itil-gap-analysis-tool/) is suited for that purpose.
Secondly, you can go deeper and see how efficient processes are. For example:
How to measure Change Management efficiency according to ITIL https://advisera.com/20000academy/blog/2016/10/11/how-to-measure-change-management-efficiency-according-to-itil/
How to measure Incident Management efficiency according to ITIL https://advisera.com/20000academy/blog/2015/09/08/how-to-measure-incident-management-efficiency-according-to-itil/