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ITIL V3 vs. ITIL 2011
What is difference between ITIL V3 and ITIL 2011 Foundation Certificates? -
ISO 27018
Answer: For more information about ISO 27018, I suggest you to take a look at this article:
- ISO 27001 vs. ISO 27018 – Standard for protecting privacy in the cloud https://advisera.com/27001academy/blog/2015/11/16/iso-27001-vs-iso-27018-standard-for-protecting-privacy-in-the-cloud/
We also have a toolkit which covers the specific recommendations of ISO 27018. You can take a look at a free demo of this toolkit to get more information at this link: https://advisera.com/27001academy/iso-27001-iso-27017-iso-27018-cloud-documentation-toolkit/
You just need to scroll down the screen a little to find the free demo tab. -
Information security certifications
1 - what is a different between ISO 27001 vs CISA -
ISO 27001 and NIST CSF
... .. use the NIST SP800 series of standards for ISO 27001 implementation https://advisera.com/27001academy/blog/2016/05/02/how-to-use-the-nist-sp800-series-of-standards-for-iso-27001-implementation/
- ISO 27001 vs. ISO 27032 cybersecurity standard https://advisera.com/27001academy/blog/2015/08/25/iso-27001-vs-iso-27032-cybersecurity-standard/ -
GAP Analysis
Answer:
Customer facing services are explained in the following article:
ITIL Customer-facing vs. supporting services https://advisera.com/20000academy/blog/2014/05/27/itil-customer-facing-vs-supporting-services/
Additionally, I think that this article can help you with your concerns related to the customer facing services:
How ITIL can help reduce the gap between customers and the IT department https://advisera.com/20000academy/blog/2016/06/28/how-itil-can-help-reduce-the-gap-between-customers-and-the-it-department/
By supporting technology I assume you mean tool that is used for IT Service Management (ITSM). Please check the articles to get further information
5 things to beware of when selecting an ITSM tool :https://advisera.com/20000academy/blog/2016/03/08/5-things-to-beware-of-when-selecting-an-itsm-tool/
Free tools for ITSM – supporting IT Service Management for zero tool cost https://advisera.com/20000academy/knowledgebase/free-tools-for-itsm/
Regarding processes and their assessment - there are two issues. Firstly, you can measure GAP between existing processes and ITIL recommendations. ITIL GAP Analysis tool (https://advisera.com/20000academy/itil-iso-20000-tools/itil-gap-analysis-tool/) is suited for that purpose.
Secondly, you can go deeper and see how efficient processes are. For example:
How to measure Change Management efficiency according to ITIL https://advisera.com/20000academy/blog/2016/10/11/how-to-measure-change-management-efficiency-according-to-itil/
How to measure Incident Management efficiency according to ITIL https://advisera.com/20000academy/blog/2015/09/08/how-to-measure-incident-management-efficiency-according-to-itil/ -
Cambios en los procedimientos
... la organización (cláusula 4) y las acciones para abordar riesgos y oportunidades (cláusula 6.1), mientras que otros requisitos se han eliminado. Esto significa que será necesario redactar nuevos procedimientos pero que otros podrán mantenerse de manera similar. Para más información, vea: https://advisera.com/14001academy/es/knowledgebase/infografia-iso-140012015-vs-2004-que-ha-cambiado/
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Benefits from ISO 27018
... p>... ng this, for your second question I can say yes, as a Cloud IaaS customer, your organization can benefit by extending you control environment to include recommendations from ISO 27018 with the purpose to have a better basis to evaluate security controls for PII implemented by your cloud providers.
This article will provide you further explanation about ISO 27018:
- ISO 27001 vs. ISO 27018 â Standard for protecting privacy in the cloud https://advisera.com/27001academy/blog/2015/11/16/iso-27001-vs-iso-27018-standard-for-protecting-privacy-in-the-cloud/ -
BCP and DRP
... recovery vs Business continuity https://advisera.com/27001academy/blog/2010/11/04/disaster-recovery-vs-business-continuity/
- What to implement first: ISO 22301 or ISO 27001? https://advisera.com/27001academy/blog/2017/04/03/what-to-implement-first-iso-22301-or-iso-27001/
These materials will also help you regarding BCPs and DRPs:
- Book Becoming Resilient: The Definitive Guide to ISO 22301 Implementation https://advisera.com/books/becoming-resilient-the-definitive-guide-to-iso-22301-implementation/
- Implementing Business Impact Analysis according to ISO 22301 [free webinar] https://advisera.com/27001academy/webinar/implementing-business-impact-analysis-according-to-iso-22301-free-webinar/ -
Risk assessment and PIA for EU GDPR
... ISO 27001 vs. ISO 27018 â Standard for protecting privacy in the cloud https://advisera.com/27001academy/blog/2015/11/16/iso-27001-vs-iso-27018-standard-for-protecting-privacy-in-the-cloud/
- Catalogue of th reats & vulnerabilities https://advisera.com/27001academy/knowledgebase/threats-vulnerabilities/ (in this list you will find most threats and vulnerabilities that are applicable to PIA) -
Becoming an ISO 27001 and information security expert
... > - CISA vs. ISO 27001 Lead Auditor certification https://advisera.com/27001academy/blog/2015/05/11/cisa-vs-iso-27001-lead-auditor-certification/
- How to become an ISO 27001 / ISO 22301 consultant https://advisera.com/27001academy/blog/2014/07/21/how-to-become-an-iso-27001-iso-22301-consultant/
- How to become ISO 27001 Lead Auditor https://advisera.com/27001academy/knowledgebase/how-to-become-iso-27001-lead-auditor/
These materials will also help you regarding training resources:
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/
- ISO 27001:2013 Internal Auditor Course https://advisera.com/training/iso-27001-internal-auditor-course/