Addressing nonconformities in ISO 9001

Let us look at ISO 9001:2015 clause 9.2.2 e)

As a good practice, after completing an internal audit the results should be reported to relevant managers, those with more knowledge and authority about the areas or processes audited. Not all nonconformities have the same importance. Some are minor failures and only deserve a correction. Others are more relevant and represent a systemic or major failure of the quality management system. So, major nonconformities require both a correction, the elimination of the nonconformity, and a corrective action, an action to eliminate the cause(s) of the nonconformity.

You can find more information below:

• Article - ISO 9001 – Difference between correction and corrective action - https://advisera.com/9001academy/blog/2016/02/09/iso-9001-difference-between-correction-and-corrective-action/
• Article - How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
• Article - How to proceed once a QMS corrective action is defined? - https://advisera.com/9001academy/blog/2016/09/20/how-to-proceed-once-qms-corrective-action-is-defined/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/