Adherence to procedure

Perhaps the approach represented in this picture can help you:

Think about the not-adherence to the procedure as a rationale decision. Surprised?

• Sometimes people don’t want to change because there is inertia, there are things holding them back from changing. For example: Do they have all the resources or information needed to apply the new procedure? It is not unusual that a change requires an extra resource, or a new lay-out, that is still not in place.
• Sometimes people don’t want to change because there is anxiety, there are fears and concerns about the new procedure that hold them back from changing.
  Try an open and calm conversation about these topics. Normally, they only surface after some trust and honest digging.

After listening to their side present your side not as imposed rules but as a need to minimize business pain and increase success rate:

• Sometimes people don’t know that the current practice is not working anymore. Present facts about the current performance and how bad it is for all.
• Sometimes people can’t imagine the positive consequences of change. Show them
  You can present all these four topics and at the end invite them to review the procedure with you and update it with their inputs.

You can find more information in the following links:

• QMS Change Management in 7 steps - https://advisera.com/9001academy/blog/2016/11/29/qms-change-management-in-7-steps/
• Gaining employee buy-in for your ISO 9001:2015 implementation - https://advisera.com/9001academy/blog/2015/12/15/gaining-employee-buy-in-for-your-iso-90012015-implementation/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/