Article 9 GDPR (Special Category Personal Data)
Assign topic to the user
Answer:
What you should do is clearly mention in your Terms & Conditions that your users should not introduce any special categories data in the chatbot/social media platform and if they do so they are the only one who is responsible for any damages.
Don’t think there is something more you can do as you can't ask for the consent of processing special category data as you don't actually need to process it.
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Dec 10, 2018

