Audit observations

Answer:
I have one problem with your question: What is an audit observation? ISO 19011:2018 does not define what is an audit observation. So, I would ask your certification body how do they define audit observation and what kind of answer do they request, or not. For example, I am reading a certification body audit report where they include this statement in the audit report template: “The Observations are formulated with the purpose of improving the Management System and its effectiveness; do not require a response or notification from the Organization; and will be subject to re-evaluation in the next audit.”

The following material will provide you information about audits:
- ISO 9001 – How to deal with nonconformities in an ISO 9001 certification audit - https://advisera.com/9001academy/blog/2015/06/09/how-to-deal-with-nonconformities-in-an-iso-9001-certification-audit/
- free online tra ining ISO 9001:2015 Lead Auditor Course - https://advisera.com/training/iso-9001-lead-auditor-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/