Audit results

I believe somewhere in your information you recommend against sharing audit results with the customer. If this is true, could you send me a link to that information? It will help to convince Sales that this is not a good idea.

Answer: The sharing of audit results with customers should be handled carefully. While this can be a good marketing tool to demonstrate good faith and commitment of your organization with customers, it also may reveal situations that can compromise the relationship and your organization image if not handled properly.

My advice would be for your organization to define, by means of contracts and service agreements, in which situations these results should be shared, what information would be sha red, and what measures should be taken by the customer to protect this information (e.g., those customers that will have the access to the results should sign a non disclosure agreement).