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Calculating Duration of each Service or Critical Service

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Guest user Created:   Mar 02, 2021 Last commented:   Mar 02, 2021

Calculating Duration of each Service or Critical Service

One of the KPI is Duration of service interruptions. Duration of each Service or Critical Service? how can calculate in overall?

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Step-by-step implementation for smaller companies.

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Rhand Leal Mar 02, 2021

This choice will depend on the business objectives and complexity of measurement, but in most cases, organizations consider only critical services for such KPI (measuring noncritical services only adds effort without bigger benefits).

Regarding calculation, in general, it is considered the total sum of interruption times in a given period (e.g., day, week, month, etc.), where the downtime periods are monitored either by monitoring systems or by reports sent by users. Both approaches have their advantages and disadvantages, which should be evaluated considering the business context.

This article will provide you a further explanation about monitoring:

These materials will also help you regarding monitoring:

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Mar 02, 2021

Mar 02, 2021