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Call recording policy

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Guest user Created:   Mar 10, 2018 Last commented:   Mar 10, 2018

Call recording policy

From what I am reading, if we are doing telephone call recording, we are required by law to have a call recording policy. I can not seem to see one in the pack.
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EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Andrei Hanganu Mar 10, 2018

Answer:

The EU GDPR Documentation Toolkit https://advisera.com/eugdpracademy/eu-gdpr-documentation-toolkit/ is meant to offer companies the documents that will be required to be compliant with the EU GDPR regardless which is their business. And since not all companies are doing telephone call recording or use CCTV there are no specific documents for this.

For both call recording and CCTV there is no need to have a specific policy in place, however, you would need to inform the data subject about the fact they are being recorded during a specific call as well as the fact that there is a CCTV monitoring system in place. For both, you can use the “General Data Protection Notice” if folder 2 “Personal data protection policy framework” of the EU GDPR Documentation Toolkit.

Y ou can also check out our webinar on “Privacy Notices under the EU GDPR “ - https://advisera.com/eugdpracademy/webinar/privacy-notices-under-the-eu-gdpr-free-webinar-on-demand/
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Mar 10, 2018

Mar 10, 2018

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