Guest user Created: Aug 16, 2018 Last commented: Aug 16, 2018

Cancelled change

ITIL & ISO 20000

If a change is cancelled without starting the activity, however by the time the change is cancelled the change window starts, will that be considered a failed change or an unsuccessful change?

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Branimir Valentic Aug 16, 2018

Answer:
I think you should not mix failed/unsuccessful changes with cancelled changes. With cancelled change - actually nothing happened (no resources used, no money/time spent, no new/changed functionality, etc.). So, if you have possibility, define "cancelled" as one of the statuses change can have. And, investigate why change was raised and cancelled, afterwards. It could be start of improvement initiative.

Read the article "How to measure Change Management efficiency according to ITIL" https://advisera.com/20000academy/blog/2016/10/11/how-to-measure-change-management-efficiency-according-to-itil/ to learn more about Change Management process efficiency.

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Aug 16, 2018

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