Carrying out activities and specific training

Do the requirements in ISO 9001:2015 focus on how activities are carried out?

Answer:

No, ISO 9001:2015 has no requirements about “how activities are carried out”. ISO 9001:2015 only has requirements about the what not the how. For example, clause 8.2.2 a) 1) states that when determining the requirements for the products to be offered to customers, the

organization shall ensure that the requirements for the products are defined, including any applicable statutory and regulatory requirements. There is no clue about how to do it. The how is up to each organization to decide.

Does the training clause also include training about the specific process to enhance the competence of employees?

Answer:

That is not mandatory, according to ISO 9001:2015. However, if that process is complex, or has a track record of failures, perhaps your organization should consider including that kind of training. If you consider clause 7.2 content you will see that the point is acting to solve competency gaps.

The following material will provide you more information about training and competence:

- Article - How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
- Enroll for free - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Free webinar on demand – please check the relationship between processes and competencies - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/