Guest user Created: Mar 29, 2017 Last commented: Mar 29, 2017

Change classification

ITIL & ISO 20000

criteria matrix for change assessment to classify the normal changes into 3 categories (minor, significant and major)

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Branimir Valentic Mar 29, 2017

Answer:
Changes are, usually, classified according to the risks and costs they have.
Here are criteria for Normal changes:
1. Minor change - low risk and/or low cost
2. Significant change - medium risk and/or cost
3. Major change - high risk and/or cost

This article can provide few more details: "Three key elements of assessment and evaluation of changes according to ITIL"

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Mar 29, 2017

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