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Change classification

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Guest user Created:   Mar 29, 2017 Last commented:   Mar 29, 2017

Change classification

criteria matrix for change assessment to classify the normal changes into 3 categories (minor, significant and major)
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Mar 29, 2017

Answer:
Changes are, usually, classified according to the risks and costs they have.
Here are criteria for Normal changes:
1. Minor change - low risk and/or low cost
2. Significant change - medium risk and/or cost
3. Major change - high risk and/or cost

This article can provide few more details: "Three key elements of assessment and evaluation of changes according to ITIL" https://advisera.com/20000academy/?s=change+evaluation
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Mar 29, 2017

Mar 29, 2017

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