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Answer:
Priority 2 seems pretty high. But I don't know your SLY with the client. Change, as well as incident/problem, priorities should be described in the SLA in order to avoid such situation. If it is not done yet (from your question I assume - it's not) then I would suggest you do it. One of the purposes of the SLA is to clarify "rules of the game".
These articles can help you:
"Three key elements of assessment and evaluation of changes according to ITIL" https://advisera.com/20000academy/blog/2015/06/30/three-key-elements-of-assessment-and-evaluation-of-changes-according-to-itil/
"What’s the content of an ITIL/ISO 20000 SLA?" https://advisera.com/20000academy/blog/2016/06/14/whats-the-content-of-an-itiliso-20000-sla/
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Feb 13, 2019