Clarification of terms used in ISO

ISO 19011, the most used ISO audit standard uses the term "recommendation" to refer to results that are not a non-conformity but the organization must take a look at to see if they can lead or not to an opportunity for improvement.

This article will provide you a further explanation about the opportunity for improvement:

• Achieving continual improvement through the use of maturity models https://advisera.com/27001academy/blog/2015/04/13/achieving-continual-improvement-through-the-use-of-maturity-models/

These materials will also help you regarding audits:

• Preparing for ISO Certification Audit: A Plain English Guide https://advisera.com/books/preparing-for-iso-certification-audit-plain-english-guide/
• ISO Internal Audit: A Plain English Guide https://advisera.com/books/iso-internal-audit-plain-english-guide/
• Free online training ISO 27001:2013 Internal Auditor Course