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Answer:
It is up to the organization to determine the processes needed for its QMS. You should consider the context of the organization and the application of risk-based thinking to determine the level to which processes need to be detailed.
The following material will provide you information about process approach:
- ISO 9001 – ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Feb 27, 2018