Context and organizational chart

Answer:

You should not build a management system in a limbo. Your organization’s management system will be a function of its context, external and internal. For example, imagine that your organization is American and exports very successfully to China. Will trade barriers be erected? How will that change the market? Imagine that your organization sells mainly to stores in shopping malls. I read today, honestly, someone defending that around 25% of shopping malls will close in the next years. Imagine that a competitor with a different business model is disrupting the market. Your management system must take this in consideration when thinking about the future. About the internal context, imagine that your commercial department is saying that customers want or need shorter delivery times, but your internal data reveal an opposite trend, your organization’s delivery times are becoming larger. Clause 4.1 of ISO 9001:2015 is about this kind of stuff. Normally, top management is who determines which issues are relevant. Most of these issues can be seen as the basis for uncertainty about the future of the business, and with that uncertainty comes risks and opportunities (clause 6.1.1). Because of the most relevant risks and opportunities, your organization can change some practices (clause 6.1.2), that is: change the way some processes are executed.

The following materials will provide you details about the context determination:

- ISO 9001 – How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
- ISO 9001:2015 Case study: Context of the organization as a success factor in manufacturing company - https://advisera.com/9001academy/blog/2016/10/11/iso-90012015-case-study-context-of-the-organization-as-a-success-factor-in-manufacturing-company/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/