Context and risks

Answer:
You can elaborate a report where you list the internal and external issues determined by your organization. See the example below in the white paper.

From issues do we refer to RISKS or the current PROBLEMS the organization is experiencing?

Answer:
Issues are not risks. Issues are elements that can affect and organization’s approach to developing and achieving its objectives. For example, a competitor may enter your market with a superior product due to new technology. Another example, your potential market may grow or shrink due to demographic changes.

And how does the context of the organization relate to risk assessment?

Answer:
Internal and external issues can help or hinder in meeting expected results. For example, your organization expects to grow market share among the wealthiest segment (an objective). That can be hindered by the move of a competitor that presented a superior product due to new technology. For example, your organization sells its best seller to parents with young kids. Your organization’s growth perspectives may be hindered by the demographic evolution of your main markets. Whatever helps your organization in meeting objectives is an opportunity. Whatever hinders your organization in meeting objectives is a risk.

And another question is that under the heading of which clause would a security cameras SOP come under?

Answer:
Perhaps under ISO 9001:2015 clause 7.1.4 Environment for the operation of processes

The following material will provide you more information about context and risk:
White Paper - Case study for ISO 9001:2015 transition in a construction company - https://info.advisera.com/hubfs/9001Academy/9001Academy_FreeDownloads/Case_study_for_ISO_9001_2015_transition_in_construction_company_EN.pdf

How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
How to identify risk significance in ISO 9001:2015 - https://advisera.com/9001academy/blog/2019/01/14/how-to-identify-risk-significance-in-iso-90012015/
Free webinar – ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
Enroll for free in this course – ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/