Control of business processes according to ISO 9001

Answer:

Implementation of ISO 9001 includes establishing criteria for processes in order to ensure that the processes will deliver intended results. When defining necessary controls for processes it is important to identify activities in the process where something might go wrong and establish control to prevent it from happening.

The best way to establish controls is through procedure where you will define what should be controlled, by whom and who is responsible to monitor execution of controls.

For more information, see these articles:
- Deciding Which Procedures to Document in QMS https://advisera.com/9001academy/blog/2013/11/26/deciding-procedures-document-qms/
- Watch Your Language! Don’t confuse processes with procedures https://advisera.com/9001academy/blog/2014/11/04/watch-language-dont-confuse-processes-procedures/
- How links between processes can increase level of quality https://advisera.com/9001academy/blog/2015/04/07/how-links-between-processes-can-increase-level-of-quality/