Hi! I'm from personnel department, I am having a hard time how to create guidelines/procedures for competence. I am a certified public accountant by profession and now transferred to personnel department, so everything is new to me. Kindly help me please. Do you have a simple format of job description also?
The best way to create the procedure is to follow requirements of the standard. Procedure for competence should include information of how you determine the necessary competence, how you achieve the necessary competence (e.g. via training) and how you evaluate effectiveness of the training. Here you can find free preview of Procedure for Competence, Training and Awareness https://advisera.com/9001academy/documentation/procedure-human-resources/
Unfortunately, we do not have the template for job descriptions, but such document should contain information about the job position and necessary competence/experience. It shou ld be made separately for each job position but rather to be one single document that contain job descriptions for every position in the company.