Customer complaint - reporting to the authorities
Would it make sense to move the Registry of Reports to the Authorities from section 08 Customer Complaints and Feedback to 15 Non-conformities? Or make a connection in the procedure between the Report to the Authorities and 15 Non-conformities section?
I am still unsure which complaints/non – conformities/ adverse events we should report.
I understand that a complaint can result in non-conformity, and non-conformity could result in some adverse event.
Do I see it correctly?
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Nov 02, 2022