LIVE VIRTUAL TRAININGS
Learn in small groups from top experts and real-life examples

Expert Advice Community

Guest

Customer requirements

  Quote
Guest
Guest user Created:   Apr 24, 2018 Last commented:   Apr 24, 2018

Customer requirements

"We are producing PVC compounds, PVC granules. In case re-formulation with changing material ingredients because of lower cost but product remains the same as we have sold to customer before, do we really need to inform customer? Can we not inform because the product’s feature still the same.”
0 0

Assign topic to the user

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Apr 24, 2018

Answer:

I worked for several years in a PVC producing company, so I am quite aware that there are PVC grades that are fully interchangeable. My answer is: go and check if your contracts or agreements with customers say anything about the need to inform the customer whenever you change a raw material even if there is no performance change. As a consultant I work with injection molding companies – some have contracts that detail the raw materials to use and any change is a breach of contract; and some have nothing in the contract and can change without communicating to customers.

The following material will provide you information about ISO 9001:

- free online training ISO 9001:2015 Foundations Course – https://training.advisera.com/course/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Apr 23, 2018

Apr 23, 2018

Suggested Topics

Guest user Created:   May 04, 2017 ISO 9001
Replies: 1
0 0

Customer requirements review

Guest user Created:   Jul 24, 2018 ISO 9001
Replies: 1
0 0

Scope and exclusions