Guest user Created: Apr 24, 2018 Last commented: Apr 24, 2018

Customer requirements

"We are producing PVC compounds, PVC granules. In case re-formulation with changing material ingredients because of lower cost but product remains the same as we have sold to customer before, do we really need to inform customer? Can we not inform because the product’s feature still the same.”

0 0

Assign topic to the user

Select user

Expert

Carlos Pereira da Cruz Apr 24, 2018

Answer:

I worked for several years in a PVC producing company, so I am quite aware that there are PVC grades that are fully interchangeable. My answer is: go and check if your contracts or agreements with customers say anything about the need to inform the customer whenever you change a raw material even if there is no performance change. As a consultant I work with injection molding companies – some have contracts that detail the raw materials to use and any change is a breach of contract; and some have nothing in the contract and can change without communicating to customers.

The following material will provide you information about ISO 9001:

- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

Quote

0 0

Comment as guest or Sign in

HTML tags are not allowed

Name *

Email *

I accept the Privacy and Terms

Notify me when someone replies

Apr 23, 2018

Expert Advice Community