Get FREE 12-month access to the AI-Powered Knowledge Base worth $450
with your ISO 27001 toolkit purchase
Limited-time offer – ends June 27, 2024

Expert Advice Community

Data subject Rights

  Quote
Created:   Jan 22, 2023 Last commented:   Jan 24, 2023

Data subject Rights

Dears, 

Please advise regarding the below 

How data subject rights regarding rectification can be applied on calls recording (voice record). How voice record could be rectified

Thanks and Regards,                                                                                                               Wasima Rajab  

 

 

Assign topic to the user

EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Tudor Galos Jan 24, 2023

According to Article 16 GDPR - Right to rectification, “data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her”. In the case of a call recording, the personal data categories provided by the data subject are the voice and the statements given during the call. As they were collected directly from the data subject, at the time of collection they should be considered as correct (if the data subject’s identity was validated, of course). The recording should be processed according to the scope of processing and archived according to the Data Retention Policy. If the data subject wants to correct certain information given during the call, he or she has this right by means of an additional statement – online, in writing, or recorded in a phone conversation. The initial recording shouldn’t be deleted after the new data has been collected, as this new information comes to complete or correct the initial information, which serves as proof that the data was collected correctly. The data subject must then be informed, according to Article 12 GDPR - Transparent information, communication, and modalities for the exercise of the rights of the data subject, regarding how his or her request was addressed, in a transparent manner. At Advisera, we have an EU GDPR Premium Documentation Toolkit which also contains templates for data controllers to collect data subject rectification requests and to provide answers to data subject rectification requests, please check the link below.

Please consult these resources as well:

Tudor Galos
Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Jan 22, 2023

Jan 24, 2023

Suggested Topics

Guest user Created:   Apr 17, 2019 EU GDPR
Replies: 1
0 0

Data subject rights under the EU GDPR

Guest user Created:   May 30, 2018 EU GDPR
Replies: 1
0 0

Data Subject Rights under the EU GDPR

Guest user Created:   May 17, 2018 EU GDPR
Replies: 1
0 0

Data Subject Rights under the EU GDPR