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Defining good quality objectives

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Guest user Created:   Nov 13, 2018 Last commented:   Nov 13, 2018

Defining good quality objectives

"How are Quality Objectives defined?”
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Nov 13, 2018

Answer:

The Quality Objectives derive from the Quality Policy. Good Quality Objectives derive from a good Quality Policy. A good Quality Policy takes into account the purpose and context of an organization and highlights the vectors in which an organization has to exceed to follow its strategic orientation. Those vectors written in the Quality Policy, however well-intentioned they may be, are simply written words, to be easy to monitor and evaluate the effectiveness of what is being done, it is essential to translate those words into performance challenges: The Quality Objectives. For example, if an organization competes on price, Quality Objectives should include challenges related with costs, with defects and with on-time delivery. But for an organization that competes on innovation, Quality Objectives should include challenges related with product performance, with time to market, with brand awareness.

The following material will provide you information about Quality Objectives:
- ISO 9001 – How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- What has changed with quality objectives in ISO 9001:2015? - https://advisera.com/9001academy/blog/2018/05/08/what-has-changed-with-quality-objectives-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Nov 13, 2018

Nov 13, 2018

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