Design and nonconformities

Answer:

(1) – Who established the product requirements? Why did the customer asked for modifications? If the customer established the initial specifications and:

* now he is asking changes because those specifications were not met, that is a non-conformity;

* now he is asking changes because although the specifications were met, they are not useful during use, that is not a non-conformity.

If the initial specifications were developed by your company and were met, and t he customer is asking for changes, that is not a non-conformity about the product. Perhaps, your company could consider a non-conformity of the service: you want to improve future collection of input information for project development (not may companies follow this way)

(2) – I do not consider this situation as a non-conformity in the design. There is no agreed specification yet, many times this is a trial and error phase.

The following material will provide you information about design and development:

- ISO 9001 - The ISO 9001 Design Process Explained - https://advisera.com/9001academy/blog/2013/11/05/iso-9001-design-process-explained/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/