Determining organizational knowledge

Answer:

In order to determine the sufficient knowledge to conduct the process, you need to define the process first. For example if you are transportation company and you use trucks, your drivers must have licence for truck drivers. The standard doesn't require organizational knowledge to be documented and you don't need the procedure, but some parts of the knowledge will be documented through the work procedures, instructions, etc.

For more information, see: How to manage knowledge of the organization according to ISO 9001 https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/