The process around “Documents of external origin” seems a bit out of date. In practice we need to go out and find these documents on the internet, and also our organisation is 95% remote working. Documents relating to ISO 27000 are very unlikely to physically arrive to our office. We would prefer to fully rewrite this process.
Please note that the section “Documents of external origin” covers not only physical documents but also electronic too.
Regarding physical documents, from our experience, it is highly improbable that an organization never receives a physical document (note that such documents do not need to necessarily be sent to your office. They can be sent to a remote location in case of need).
In case you want to submit your own document, in the implementation step related to it you can inform you want to submit your own document and upload it to Conformio. Please note that your own document will not take advantage of automated features related to the Procedure for Control of Documents and Records.
I don't agree with this and the question is missing some context. The context here is specifically "each external document that is necessary for the planning and operation of the ISMS", so we're talking about a limited set of documents, not Christmas cards for example.
The current wording in "Procedure for document and record control" is written for a centralised office. In today's decentralised world, there should be no requirement that every document received - in any location - must be routed to a single person so that it can be logged.
This is a minor quibble, but it's one of 10 minor issues that have the cumulative effect of forcing us away from using Conformio-generated documents.
Thank you for your question and feedback. We are currently working on updating this section of the document in order for this to be possible. Our support team will follow up via email once this document is updated so that you can finalize it.