"I am new to ISO with little experience. Our company has various departments which all have individual procedures and work instructions. I am not sure under which clause these procedures and Work Instructions must fall? A consultant assisted us and created a Clause 11 (Procedures), clause 12 (Work Instructions) and clause 13 (Flow Charts). According to my understanding ISO 9001 has only 10 Clauses so i'm confused. Please assist.?”
You wrote about departments and ISO 9001 clauses. I recommend you try another approach. According to ISO 9001:2015 you should have used the process approach. So, you should have developed a map, a model of how your organization works as a set of interrelated processes. You can number each process as 01, 02, and so on.
When you look into two procedures you can ask: where are these two procedures most used? In process 2. Then, number the procedures as 2.1 and the other as 2.2. Then look into a work instruction and ask: this work instruction is most related to how to make something related wit h procedure 2.1. Then you can call it work instruction 2.1.1 (the first work instruction related with procedure 2.1)
For example, your organization has a process for buying materials. You can describe the process in one or more procedures like: 3.1-To order material; 3.2-To receive material. 3.1 is mostly about clause 8.4 and 3.2 is about clauses 8.4; 8.5.2; 8.5.3; 8.5.4; 8.6 and 8.7. Everything should be around the process approach.
The following material will provide you information about the process approach and documentation numbering: