Documenting clauses 4.1 and 4.2

According to ISO 9001:2015 it is not mandatory to keep documented evidence of how an organization has considered clauses 4.1 and 4.2. However, most organizations decide, and I recommend it too, to document their external and internal issues and interested parties. Normally, this can be documented with the minutes of a meeting where the topic was addressed, and the conclusions and decisions are recorded. Where there is no documented evidence, I try to use corroboration as a technique during my audits. Asking several people, at different levels in the organization hierarchy and in different places, at different times, the same question and compare their responses.

You can find more information below:

• List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
• ISO 9001:2015 Lead Auditor Training Course - https://advisera.com/training/iso-9001-lead-auditor-course/
• Book - ISO internal audit: A plain English guide: https://advisera.com/books/iso-internal-audit-plain-english-guide/