Does acceptance by exception by the customer must always be formalised by the supplier?
I need to understand if the acceptance in derogation by the customer must always be formalized by the supplier? I recently did an audit, I saw that the NCs are kept, etc ... while the request in derogation is not ... (otherwise by email, etc.) subsequent actions taken.
Usually, our suppliers open their own internal NC, with their own form and send it to us with the request in derogation. For the less serious ones, they send us a simple email (they already know that they are simple reports).
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Let us use ISO 9001:2015 as our guide. After a non-conformity being detected, a supplier may decide to ask for a derogation by the customer. According to ISO 9001:2015, clause 8.7 the supplier must keep records evidencing that the customer authorized the derogation. There is no requirement about what kind of record is to be used. The supplier may use its own internal NC and ask the customer to use it for evidence approval, or the supplier may annex an e-mail from the customer to evidence that approval.
You can find more information about improvement in the following links:
- How to use quality control tools to improve your QMS - https://advisera.com/9001academy/blog/2017/04/18/how-to-use-quality-control-tools-to-improve-your-qms/
- Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Mar 02, 2021