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Efficiency and effectiveness of the processes

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Guest user Created:   Nov 16, 2017 Last commented:   Nov 16, 2017

Efficiency and effectiveness of the processes

Hi, we just completed out IATF audit with BVC. One of the minor NC's issued was for not having a measure of effectiveness and efficiency for everything we had defined in our quality policy manual as a "process". From our TS system we had many "processes maps" that formulated the basis of the audit plan. Our lead auditor stated that for each "process we had defined" that we needed a "measure of effectiveness and efficiency" in accordance with 9.3.2.1 Mgt. Review. As a group we are having a difficult time in make a clear separation between "process" and "procedure". By count there are 21 places in the standard that state the "organization shall have a documented process", but if we define all 21 as processes that define our business, do we need all eight measures in 4.4.1? Can we define the processes of our operation and those are what we review in management review? I have searched a variety of forums but have not been able to see any clear direction of how to proceed. We are stuck on the clear line between process and procedure and how to separate. Your thoughts and advice would be appreciated!
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IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Strahinja Stojanovic Nov 16, 2017

Answer:

In case of process effectiveness and efficiency, the requirements of IATF 16949 are too vague to discard this requirement of the Lead Auditor, although the standard itself doesn't say that every single process needs to be measured for efficiency and effectiveness. Unfortunately, I think you will have to measure effectiveness and efficiency of all processes, but during the management review, you can decide to stop it for some or most of the processes (topically supporting processes).

When defining and documenting processes you need to apply requirements from clause 4.4,1 for every process. To distinguish between process and procedure, the easiest way is the process is set of activities that result in certain outcome and the procedure is description on how the process is carried out. For more information, see: ISO 9001:2015 process vs. procedure – Some practical examples https://advisera.com/9001academy/blog/2016/01/19/iso-90012015-process-vs-procedure-some-practical-examples/
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Nov 16, 2017

Nov 16, 2017

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