My main question is about enforcing the quality management system requirements unto an organization that is required to adhere to them, but where almost all of the top management are negligent of these requirements.
I've had trouble making people address internal audit findings related to their departments. Some findings that were classified as major have remained open and unaddressed for months. Constant reminder emails, personal conversations and conversations on meetings have had very little effect.
To formulate the question, what are the possible ways and what authority can QA hold to force the organization to conform with the requirements.