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Enforcing the quality management system requirements

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Guest user Created:   Mar 17, 2021 Last commented:   Jun 10, 2021

Enforcing the quality management system requirements

My main question is about enforcing the quality management system requirements unto an organization that is required to adhere to them, but where almost all of the top management are negligent of these requirements.

I've had trouble making people address internal audit findings related to their departments. Some findings that were classified as major have remained open and unaddressed for months. Constant reminder emails, personal conversations and conversations on meetings have had very little effect.

To formulate the question, what are the possible ways and what authority can QA hold to force the organization to conform with the requirements.

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Step-by-step implementation for smaller companies.

AS9100 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Mark Hammar Mar 17, 2021

Unfortunately, there is no easy answer on how to force top management to stop neglecting their commitments for the AS9100 QMS. QA rally doesn’t hold any power here, and since top management leadership commitment is critical for the proper functioning of the QMS it is likely that you will faulter in your implementation unless top management sees the benefit and supports the QMS. Linked below is an article on the benefits of the QMS, but if top management does not accept this there is really not much you can do internally, some times top managers don’t react unless there is a customer finding that puts the business in jeopardy. To fix what you talk about top management really needs to take the reigns on making people take action, but apart from trying to get them to see the benefits of what the QMS is doing there is no way to force this.

 

You can see a bit more on benefits of the AS9100 QMS in the article: 7 Key benefits of AS9100 implementation, https://advisera.com/9100academy/knowledgebase/7-key-benefits-of-as9100-implementation/

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Charles Kotas Jun 10, 2021

Mark hit it on the head. While QA really has no power to enforce requirements for leadership, you can always remind them that corrective action requirements, including obviously internal audit findings and/or 2nd and 3rd party audit findings that drive CARS/SCARS/RCA and follow up audits to ensure the corrective actions that were initiated are effective, are the ONLY requirments of AS9100 that a CB 3rd party auditor can pull your cert immediately. I've witnessed this in action. The CB auditor physically pulled the framed cert off the wall on his way out and after reporting to the CB, the cert was revoked within 3 days. This means this info is available on the IAQG website and your basically out of business. So, if they like the fat paychecks executives tend to receive, it's in their best interest to support the QMS to their fullest extent, it's a requirement of the standard. So, the 3rd party auditor would write up Majors on leadership as well as lack of continuous improvement through the methods I mentioned. Hope this helps!

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Mar 17, 2021

Jun 10, 2021

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