Excluding clause 7.2 from ISO 9001:2008

Answer:

Clause 7.2 is rarely excluded since it prescribes requirements for customer-related products. It includes determination of requirements related to product or service, review of those requirements and communication with the customers. Some requirements form this clause can be excluded in case of catalogue sales, TV shops, etc. when you do not take customer inputs to make the product and your sales is arranged in a strict way that you do not need to conduct review of requirements related to the product. But the clause 7.2.3 cannot be excluded.

For more information, see: What is an acceptable exclusion in Clause 7 of ISO 9001? https://advisera.com/9001academy/blog/2015/03/24/what-is-an-acceptable-exclusion-in-clause-7-of-iso-9001/