Excluding sales process from QMS scope

Answer:

The standard does not prescribe what will be included in the scope of the QMS and what won't be so you are free to define your scope the way that suits your needs. You only need to define it precisely in your document that describes the scope of your quality management system.

Exclusion of the sales process is not very common since it is one of the vital processes in the company. If you decide to remove the sales process from the scope, you need to be careful with some requirements that naturally go with the sales process, like communicat ion with the customer and measuring customer satisfaction.

For more information, see: How to define the scope of the QMS according to ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-define-the-scope-of-the-qms-according-to-iso-90012015/