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Exclusion and non-conformity
"During a certification audit if the auditor finds that a requirement as per a certain clause of iso 9001 is not met as there is no objective evidence to support it, but the organization claims that it is not defined in their process. If the organization has incorrectly considered it as an opt out clause does it result in a non-conformity?”
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ISO 9001 DOCUMENTATION TOOLKIT
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Carlos Pereira da Cruz
Oct 16, 2018
Answer:
Yes, it results in a non-conformity. And the auditor can even consider it as a major non-conformity. With ISO 9001:2015 there is no longer the possibility for voluntary exclusion of a clause. Within the scope of the quality management system of the organization all applicable clauses must be considered.
The following material will provide you information about exclusion in ISO 9001:2015:
- ISO 9001 – What clauses can be excluded in ISO 9001:2015? - https://advisera.com/9001academy/blog/2015/07/07/what-clauses-can-be-excluded-in-iso-90012015/2015/
- free online training ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/
- book - Dis cover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Oct 15, 2018
Oct 15, 2018
Oct 15, 2018