Finding the root cause

Answer:

This is an honest question that can generate dangerous answers. The question mentions a finding not the root cause. Root cause is what is behind the finding. The finding results from a particular situation, not from a standard one. You have to speak with the manager of the buying process and ask him/her: “why are we evaluating suppliers in a way different from the SOP?”

* Is it because the practice has changed, and no one changed the SOP?
* Is it because the SOP was written without speaking with the persons that actually do it?
* Is it because when doing the supplier evaluation people realized that there was a better way, but no one communicated to the responsible for maintaining the SOP updated?
Only after finding the root cause it is possible to develop an action to take care of the finding.

The following material will provide you information about root causes:

- ISO 9001 – How to use root cause analysis to suppor t corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- Seven Steps for Corrective and Preventive Actions to support Continual Improvement - https://advisera.com/9001academy/blog/2013/10/27/seven-steps-corrective-preventive-actions-support-continual-improvement/
- free online training ISO 9001:2015 Lead Auditor Course - https://advisera.com/training/iso-9001-lead-auditor-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

I really thanks for your reply and got answer for root cause analysis