Expert Advice Community

Guest

GDPR and voice recording message

  Quote
Guest
Guest user Created:   Aug 28, 2018 Last commented:   Aug 28, 2018

GDPR and voice recording message

We are a SMP company with about xyz staff. We would like to record all phone conversations via our phone system. I just wanted to know what kind of message we will need to have when people call us so that we are able to record calls following the GDPR guidelines?
0 0

Assign topic to the user

EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Andrei Hanganu Aug 28, 2018

Answer:

The message you are referring to would be actually a Privacy Notice meant to provide the caller with information of how his/her personal data are being processed by you as a data controller. The information that needs to be provided is described in Article 13 – Information to be provided where personal data are collected from the data subject of the EU GDPR ( https://advisera.com/eugdpracademy/gdpr/information-to-be-provided-where-personal-data-are-collected-from-the-data-subject/ ). You can also find a template in our EU GDPR Documentation Tookit ( https://advisera.com/eugdpracademy/documentation/privacy-notice/ ).

Because you need to provide the information in a short time frame I would suggest to use the so called “layered notices”. To learn more about layered not ices check out our webinar “Privacy Notices under the EU GDPR” ( https://advisera.com/eugdpracademy/webinar/privacy-notices-under-the-eu-gdpr-free-webinar-on-demand/ ).
Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Aug 28, 2018

Aug 28, 2018

Suggested Topics

Guest user Created:   Aug 30, 2021 EU GDPR
Replies: 1
0 0

Complying with EU GDPR

Guest user Created:   Aug 10, 2021 EU GDPR
Replies: 1
0 0

Complying with GDPR