Please advise as a call center , if a non-european company established in a non-european country receives minimal volume of calls ( european citizins PII from europe) noting that its main services are not meant to serve eaurop and the phone number is not a european number. should this company follow GDPR or not
Thanks and Regards
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According to Article 3 GDPR - Territorial scope, para 2, GDPR applies to non-EU companies that offer goods or services to people in the EU or that monitor behavior of people from EU. In your case, based on your description, this doesn’t happen, so GDPR doesn’t apply to your company. However, due to the fact that many companies work with partners from EU, and due to the fact that many privacy laws start to resemble GDPR, I recommend you to consult our resources related to GDPR-compliance, including free trainings, detailed below.
Please consult these links:
- Article 3 GDPR - Territorial scope: https://advisera.com/gdpr/territorial-scope/
- EU GDPR: What is it and how does it work? https://advisera.com/articles/what-is-eu-gdpr/
- A summary of 10 key GDPR requirements: https://advisera.com/articles/a-summary-of-10-key-gdpr-requirements/
- Past, present and future of the GDPR: https://advisera.com/articles/past-present-and-future-of-the-gdpr/
- EU GDPR Foundations Course: https://advisera.com/training/eu-gdpr-foundations-course/
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Jan 18, 2023