Get 2 Documentation Toolkits for the price of 1
Limited-time offer – ends March 28, 2024

Expert Advice Community

Guest

Identifying and documenting the context

  Quote
Guest
Guest user Created:   Aug 30, 2019 Last commented:   Aug 30, 2019

Identifying and documenting the context

How to identify and document Interested parties, Internal and External issues?

Assign topic to the user

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Aug 30, 2019

Answer
Clause 4.1 of ISO 9001:2015 is about determining those internal and external issues that can be relevant to influence your organization’s future. You can think about political, economic, social, technological, environmental and legislative as external issues, and about performance, complaints, experience, market presence as internal issues. For example, can you think about technological trends that can influence your organization’s economic sector? Consider banks vs the financial internet startups. As an example of political trends imagine that your organization is in France and exports to the UK. Will Brexit influence sales?
Clause 4.2 is about determining who are the relevant interested parties for your organization’s business ecosystem: customers; customer’s customers; regulators; influencers; universities; suppliers; unions; competitors, employees (please check ISO 9001:2015 Annex A3 – it is up to your organization who are the relevant interested parties and what needs and expectations are considered relevant)
Documenting this topics is not required by ISO 9001:2015. So, organizations are free to develop their own methods. Normally, when working with organizations during the implementation of the QMS I document these in meeting minutes and management review records.

The following material will provide you more information about context and interested parties:
- (This case study has a clear example) Case study for ISO 9001:2015 transition in a construction company - https://info.advisera.com/hubfs/9001Academy/9001Academy_FreeDownloads/Case_study_for_ISO_9001_2015_transition_in_construction_company_EN.pdf

- How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
- How to determine interested parties and their requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/
- (This webinar gives some of examples) Free webinar - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Aug 30, 2019

Aug 30, 2019